Shipping Policy
At Bubble Girl, we strive to ensure that your precious items reach you on time and in perfect condition.
Free Shipping Offers:
- Free standard shipping on UK orders over £50.
- Free shipping for USA orders over $175.
UK Shipping Rates:
| Delivery Method | Delivery Time Once Dispatched | Cost |
|---|---|---|
| Standard Shipping | Approximately 5 working days | £2.69 |
| First Class | 2-3 working days | £4.99 |
| Next Day Delivery (Weekday Only) | 1 working day | £9.50 |
| Next Day Saturday Delivery (For orders placed on a Friday) | 1 working day | £9.50 |
Europe Shipping Rates:
| Delivery Time Once Dispatched | Cost |
|---|---|
| Approximately 5 working days | From £12.99 |
Rest of the World Shipping Rates:
| Delivery Time Once Dispatched | Cost |
|---|---|
| Approximately 7 working days | From £15.99 |
Most orders are dispatched within our regular processing times. However, please allow for occasional slight delays, especially during peak seasons.
Additional Information:
- Tracking: Once your order has been shipped, you'll receive a tracking number to follow its journey right to your doorstep.
- Customs and Duties: For international orders, customs duties and taxes may apply. These charges are the responsibility of the customer.
- Packaging: Extra care is taken to package products ensuring they arrive in pristine condition.
- Failed Deliveries: In case a delivery attempt fails (e.g., recipient isn't home), the courier service may leave a notification.
- Returns and Exchanges: Please refer to our Returns Policy for details on returns or exchanges.
- Public Holidays: Expect potential shipping delays during national or regional holidays.
- Changing Shipping Address: Address changes may be accommodated if the item hasn't been dispatched but aren't guaranteed.
Contact Us:
For any shipping-related inquiries or for assistance, reach out to team@bubblegirl.co.
Returns Policy
At Bubble Girl, we understand that sometimes things might not be just right. It's our commitment to ensure you are delighted with every purchase, and should there be any concerns, we are here to make the process smooth and hassle-free.
Return Eligibility:
You can return most new, unopened items within 30 days of delivery for a full refund. Each piece should be in its original condition, retaining the charm and essence it was sent with.
Our Responsibility:
Should the return be a result of our error, like receiving an incorrect or defective item, we'll refund the return shipping costs. It's our way of saying, "We're here to make things right."
Refund Process:
Upon returning an item, your refund process begins. While you can generally expect your refund within four weeks of sending back your package, often it's quicker. Here's a simple breakdown:
- Transit time for us to receive your return: 5 to 10 business days.
- Our processing time once we get it: 3 to 5 business days.
- Your bank's processing time for the refund: 5 to 10 business days.
Initiating a Return:
To kickstart your return:
- Log in to your account.
- Navigate to "Complete Orders" under the 'My Account' section.
- Click on the "Return Item(s)" button for the order in question.
- We'll send an email notification once we've received and processed the returned item, keeping you informed every step of the way.
At Bubble Girl, every customer's experience is unique and valuable. Our aim is to make your journey with us filled with joy, trust, and confidence. For any further queries or assistance, feel free to reach out. We're always here to help.
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